FAQ

Frequently Asked Questions (FAQ)

If you need additional information send us an email to vintagegopherthrowbacks@yahoo.com or give us a call at: 763-295-4032 Main or 612-860-8292 Mobile

Question: I don't see a place in the lettering/numbering of my "kit" to give details about what "kit" I want done?

Unfortunately in the product field for the numbering/lettering their currently is not a "field" to place comments thus leading to confusion on your end. It was designed like this because of the vast array of "lettering kits" we do for various teams- Certain teams for example in one single season alone have used 4+ different fonts/numbering styles thus why an e-mail/phone call is necessary to get exactly what you want accomplished, and ultimately are very satisfied with the outcome of your kit/jersey- This is how it is also shown on the "order" page for the kit(s) as well to send us an e-mail after payment is sent in regards to this.

Question: How much and who do you use for shipping?

Answer: VMH.com ships US Priority Mail or UPS with delivery confirmation within the US. It normally takes about 3-4 business days. Canadian shipments are sent by US Global Priority Mail. These usually take 5-12 days to arrive. We are not responsible for any duty fees. Any orders over $100 will be sent with signature confirmation.

Question: What payment methods do you except?

Answer: We accept secure payments via Paypal over the phone or via the storefront, Paypal is "The most secure and fastest way to pay via the internet" Visa, Mastercard, Discover, and American Express, Money orders, checks are also accepted with (10 days to clear before shipment is sent).

Question: What is a jersey kit?

Answer: A Jersey Kit is all the numbers and letters necessary to make your jersey look like the pros. Kits contain sleeve number(s), number(s) for the back, letters on a nameplate or loose, and a Captain "C" or Alternate "A" if wanted. 2 color and 3 color letters and numbers are 2 or 3 layers of tackle-twill twill layered on each other. They are cut with an ioline cutter, heat-pressed together and are ready for sewing to your favorite jersey. We only use the best twill in the industry. All kits are made to team specifications for ANY team, from ANY league. Check our jersey numbering fonts page for a sample of just a few of the fonts that are available to use.

Question: How long after I order can I except my jersey, kit, etc.?

Answer: Normally we ship out within 2-3 business days for in-stock jerseys, kits, etc. Custom orders, and jerseys not in stock generally take 4-6 weeks to receive due to the extreme perfectionism that most throwback jerseys take. If your product is not in stock you will receive an e-mail from us letting you know the estimated "completion date, and shipment of your custom product" .

Question: Can you sew these kits to my jersey?

Answer: Yes. You would have to send your jersey to us and we would sew the kit to your jersey and ship it back to you. Example: Send us your jersey and you bought a kit from us. Your shipping charges would only be for the jersey shipping.

Question: Can you do my own name, or other name on a jersey or kit?

Answer: Yes ANY name, and ANY number, from ANY team can be made.

Question: How can I trust VMH.com with my own jersey, and whether or not it will turn out O.K.?

Answer: We are not happy at VMH.com until you are Completely satisfied! Rest assured that your jersey is in good hands and at the disposal of the best equipment being used to create our finished products. Vintage Minnesota Hockey is equipped with an ioline cutter for pinpoint accuracy in cutting all our twill. Your jersey is then in the hands of our seamstress with over 30+ years in the business who doesn't take her role lightly as VMH.com. In the end you will have a high quality product that we are proud to produce for you and you are happy with... We guarantee it. Our Customer Feedback says it ALL!!

Question: How do I order?

Answer: First you either need to call us and we can walk you through your order or e-mail us. We would need to know what jersey you are putting the kit on and what size the jersey is. Smaller kits would be needed for youth sizes and a men's small. We will also ask you if the jersey is a home, alternate, or away style. Please don't be afraid to ask questions about the process. Orders are also accepted via phone or mail order. Print this page to mail order us. Be sure to check out our store for sewing, patches, VMH.com logo wear, and exclusive heritage jerseys. If you do not see what you are looking for drop us a line or e-mail us.

Question: What is your return policy?

Answer: Only kits that are misspelled can be returned or defects in workmanship. Please call us immediately IF a mistake is made/found. Customized items such as jerseys, or hoodies cannot be returned/exchanged once lettererd/numbered do to not being able to re-sell these items. We at VMH.com are VERY particular in our work so don't worry...Mistakes WILL NOT be made! If your kit is applied to your jersey by us we are not responsible for any fraying or puckering of the twill numbers or letters. It is not advised to put your jersey in the dryer. Jerseys only require flat or line drying.